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Customer Service Sales Training | ContactPoint Training |
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With ContactPoint's training, monitoring, and coaching solutions; your CSRs will leave your customers feeling impressed and wowed rather than just satisfied. Your CSRs will learn how to up-sell the customer to additional services while avoiding the quick discount.
We have developed full-day and half-day training sessions. Our telephone and webinar training fully equips your reps in 2 hours for less than $100 per person. Request more information about our Quickstart Program.
Our programs teach
- A step-by-step formula for assisting customers during check-in and ensure they leave wowed during check-out to keep them coming back.
- Dealing with difficult customers: Listening, restating, empathizing and avoiding the common communication faux pas allow you to wow guests who complain.
- Mirroring: personality profiles allow your CSRs to better understand their role in the communication process. By better knowing their own personality they then learn to recognize other's personalities and adapt to provide the guest with what they want and how they need to hear it in order have a legendary experience.
- Perception: ContactPoint believes your CSRs can exceed expectations by anticipating customer needs. We will teach your team how!
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Customer Referrals
"On behalf of the employees at ACCI Contracting and myself, we would like to express our sincere thanks to you and your team at ContactPoint. Many of our customers have commented on our professionalism on the telephone, the area where we were very weak. Our office now operates in a more controlled setting and our capture rate of sales has gone up tremendously. It's been a very rewarding experience for me and my employees to see these changes taking effect. It sets the tone for a much happier and organized environment here at ACCI ...
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