Including: Financial Services, Fitness Centers, Veterinarians, Call Centers, Telesales, Real Estate, Network Marketing.

Any business that receives inbound calls or makes outbound calls to customers or prospects benefits greatly from the best practices of training and call performance. The Mentor is customized to each individual company.

Raise Professionalism and Increase Sales

Build a customer relationship that grows revenue at all touch points from sales to dispatch to service. Each point of contact with the customer is an opportunity to wow them. You'll upgrade your entire image with the customer when you provide your team with the training to convert each contact into more sales.

Front line counter employees learn to handle customer inquiries efficiently and effectively. Sales teams learn to close inquiries and get the important details.

Training

• Inbound Calls - Converting inquiries into sales
• Outbound Prospecting - Reach decision makers and get the lead
• Sales Manager Coaching - Learn to coach your team to excel
• Service Call Customer Care - Mystery Shopping for sales and service performance

Follow Up and Accountability

Each training session is customized to each organization to create a customized call flow. All of our training involves follow up to ensure that training turns into practice.

• Customer contacts are recorded once or twice each month and scored according to the call flow defined and customized in the training.
• Employees are coached to reinforce the skills and ensure continual improvement
• Reporting and tracking tools give management insight into each individual's progress.

ContactPoint's call monitoring tools are used by equipment dealers and rental companies nationwide to ensure quality and oversight. Managers get the control of a call center with the flexibility of local teams in multiple locations. If you have more than one location, you need our call monitoring.

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