Once your team's calls have been recorded, it is necessary to assess those phone calls to determine a coaching focus for future improvement. A ContactPoint executive will work with you to achieve a custom built criteria taylored to the individual needs and circumstances of your company that acts as scorecard. Our trained scorers analyze the recorded call and determine whether or not company standards and protocol have been met based on that scorecard. Each section of the call is listened to and comments are placed to show areas of strength or possible improvement.

The scores are improvement. A ContactPoint executive will work with you to achieve a custom built criteria taylored to the individual needs and circumstances of your company that acts as scorecard. Our trained scorers analyze the recorded call and determine whether or not company standards and protocol have been met based on that scorecard. Each section of the call is listened to and comments are placed to show areas of strength or possible improvement.calculated as a percentage. The scored call is then uploaded to your company's password protected account where the individual being scored, the manager, and any others that you deem necessary may review the recorded call file along with the scorecard including all notes. This effective tool allows the users to:

• Review calls with ease following the set criteria
• Read through notes to better understand scoring reasoning
• See at a glance areas of strength and possible improvement
• Gain insight to sales trends based on employee performance
• Eliminate areas of weakness to close more sales

"It's structured and not like a script. It tells you where you want to start and end. For some reason we are hesitant to ask for the order but with this program they aren't. We praise them for what they have done." - Ken Winfield, Mobile Mini